Commuters more satisfied with taxi, private-hire car services in 2023: Survey

SINGAPORE: Commuters were more satisfied with taxi and private-hire car services in 2023, according to an annual survey conducted by the Public Transport Council (PTC).

Passengers surveyed gave a mean satisfaction score of 8.2 out of 10 – an improvement from the score of 8 in 2022.

“Among the service attributes, there was significant improvement in satisfaction levels for waiting time and ease of booking for both taxi and private hire car services,” the PTC said on Tuesday (Feb 13) when it released the results of the survey.

The satisfaction score for waiting time, which saw the biggest drop in 2022, showed the greatest improvement this round for both taxis and private hire car services.

Other service attributes included in the survey were ride comfort, driver’s knowledge of routes, customer service provided by the driver, safety and taxi stand accessibility.

Most categories recorded a higher satisfaction score in 2023 compared with the previous year.

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